Service provided:Language Training in French, German, Spanish,
Arabic, Russian, Czech, Polish and English.
Timeframe: March 2011 - present
Audience: Employees in Europe, the
Middle East, Africa and the US who need to improve their language
skills for a range of business purposes.
Technical support engineers based outside the UK, particularly in Moscow, need to be able to provide English language support by phone and email to their customers and partners;
Partner response teams based in the UK need to be able to deal with account issues and provide low-level technical support to their overseas partners in a number of languages;
Employees in a range of functions throughout Europe, the Middle East and Africa deal with customers and partners in different markets and the ability to speak their customers' language helps them to better understand their customer/partner and his needs;
The internal language of the company is English and many of the non-native English speakers throughout the world felt that they would benefit from improving their English language skills.
A cost-effective solution to training geographically-dispersed employees is to deliver the courses by video-collaboration. Working closely with the Senior HR Business Partner for EMEA, Language Matters initially set up three courses for French and two for German at various levels and one Advanced English course for employees throughout Europe, the Middle East and Africa. The initiative was so popular that it has been extended to include 8 languages at various levels. The training is delivered from the head office in Slough and participants attend either in person or remotely via video conference
Local training in Moscow for technical support engineers, who benefit from tailored face-to-face English language training to enable them to support their customers and partners more effectively by email and phone. Those who travel prefer to book their sessions from week to week and to learn remotely using the Polycom RealPresence Desktop video-conferencing solution™
Training using video-collaboration is ideal for delivering training globally or for those who travel. The quality of the links means that we can create a virtual classroom. It's economic, environmentally friendly and just as effective as the conventional approach.
Click the play button on the video to see how, using Polycom video-conferencing technology™, we deliver language training to teams throughout Europe, the Middle East, Africa and the US. Hear what our trainers have to say about its effectiveness.
Result: The main barriers to
learning which can affect group training across a corporate
environment were eliminated. Using Polycom's RealPresence™ secure HD
video and telepresence solutions has resulted in:
significantly reduced training costs:
by using video-conferencing, delegates across the globe can link in
to the one course delivered from the main customer site. The client
buys in one course per language at each level rather than funding
face-to-face training in multiple locations;
flexible learning: delegates do
not have to be on site for their training but can dial in from
wherever they happen to be. As sessions are recorded, should they
miss a session, they can catch up by accessing the recorded
collaboration brings the trainer and participants together in a
virtual setting, where they can interact with each other in much the
same way as they can in a face-to-face environment. So the teaching
and learning techniques used in the traditional classroom are just
as effective when learning via video-conference.
Employees have welcomed the chance to improve their language skills
and have benefitted both personally and professionally. For example, an English account manager can now understand orders from his German partner, a Dutch member of the Marketing Development team was able to intervene in negotiations with a German customer and go on to win the contract and technical support engineers can provide an increased level of support in their customers' and partners' own language.
Matters has provided us with a number of language courses at various
levels. In addition to excellent language classes, Languages
Matters provides regular reporting, attendance records and progress
reports at regular intervals. They also monitor participant
satisfaction by asking them to complete course evaluations at key
stages of the learning.
Polycom employees have found these classes invaluable and the
business has benefited from their new skills. Debbie Sasson is a joy to work with and the trainers are very approachable and
Françoise Gamelas – MA (HRM)
Chartered MCIPD, Senior HR Business Partner Polycom