Translation
“I asked Language Matters if they could translate a letter into 18 languages for our client, a PCT in the NHS. I knew that they can cope with quick turnarounds, but was delighted when they delivered all 18 languages, including rarer ones such as Albanian, Lithuanian, Bengali, Somali and Slovak over a bank holiday weekend! They exceeded our expectations.”
Alan Sheehan
General Manager, NHS Shared Business Services, Sopra Steria
Client Requirement
Our client provides IT services to the NHS. We were contacted at short notice to translate letters communicating important health information to non-English speaking communities in the South West of England. The client needed letters translated into 18 different languages: Albanian, Arabic, Bengali, Cantonese, Czech, Hindi, Hungarian, Lithuanian, Mandarin, Nepalese, Polish, Portuguese, Punjabi, Romanian, Somali, Spanish, Turkish, Urdu.
We received the request just before a bank holiday weekend.
Our Solution
Our translator team worked over the bank holiday weekend to deliver all 18 languages for the following Tuesday.
Outcomes
- The client was delighted with the speed and quality of the service.
- They were equally as delighted that, given the long-standing nature of our relationship, no rush charges were applied.